Frequently Asked Questions

What are the hours for drop off and pick-up?

We’re open Monday to Friday, from 8.00am to 6.00pm. You can pick up or drop off anytime during these hours. We also offer a breakfast club from 7.30am as an extra service.

What vaccinations does my dog need to attend Waggy Warehouse?

Your dog needs to be current on the following vaccinations: Canine adenovirus (formerly called Virus Hepatitis), Leptospirosis, Canine Distemper/Parvovirus. Bordetella (Kennel cough) is an optional vaccine. If the Bordetella vaccine has never been given, or your dog gets a booster, we strongly recommend a 21 day waiting period after the administration before coming to doggy daycare or training, as this may provide your dog with extra protection. Please bring your dog’s vaccination certificate with you when your dog first visits us. We also request that all dogs be regularly treated against fleas and worms.

How old does my dog have to be to attend Waggy Warehouse?

We accept puppies as soon as they have completed their vaccinations. Neutering is not required, however we cannot accommodate bitches in season. The only requirement to attend is that your dog is happy to be around lots of other dogs. For dogs over 6 months of age an enrolment is required to make sure they will be happy with us. For pups under 6 months no enrolment is required.

How long does the intial enrolment last?

The initial consultation for an evaluation typically lasts around 30 minutes; During this time, we will interact with your dog and introduce them to some of our dogs and the environment. If your dog does well in the intital enrolment we offer them the opportunity to stay for the remainder of the day at a reduced price.

What if my dog is not a good fit to play with other dogs?

Some dogs (like some people), are just not comfortable in a crowd. If we feel that this is the case, we will let you know. Sadly there are a few cases when day care doesn’t fit with a dog’s temperament and this is no reflection on your dog. We are able to provide you with local dog walking services that may suit your dog better than a commercial daycare.

Can I look around the facility?

Yes! We offer tours of our facility most days by appointment. Appointments are generally late afternoon as mornings can be quite busy with arrivals.

Why is my dog so tired after staying at Waggy Warehouse?

Some dogs may be tired after daycare, this is because most of them play hard and get a lot of exercise while they are here. Even though they have rest areas available to them throughout our play arena, most of them choose to play for a good portion of the day, which may be more than they are used to at home. We also do lots of training and enrichment during their time with us and this also tires them out.

Can my dog get hurt playing in daycare?

Just like children who play on playgrounds, in daycare or at school, can get hurt from time to time, dogs playing with each other in a play area can get hurt too!! Dogs play with their mouths and paws and like to wrestle around on the ground with each other. Because of the training program our staff are required to complete, injuries are rare. If injuries do occur, you (not Waggy Warehouse) are responsible for any medical expenses for your dog, as you would be for a child. You need to be sure that you are comfortable with this before allowing your dog to come and spend time with us. Most owners find that the benefits of allowing their dog to play, far outweigh the risks.

What equipment do I need to bring to Waggy Warehouse?

All dogs are required to be on a lead at all times when coming or going. Also we insist your dog wears a collar. The collar must be a quick release collar and not a buckle collar. This is for the safety of your dog.

Is my dog able to go outside?

Yes! We have a secure outside area, where your dog can go to enjoy the fresh air.

My dog usually eats lunch at home, can he do this while he is at Waggy Warehouse?

Absolutely! Just bring your dog’s food in a suitable container, clearly labelled with their name. We will remove them from the group at lunchtime and place them in our feeding area to eat.

What if my pet becomes ill or requires medical attention during their stay?

In the event that your pet requires medical attention, we will refer to your contact list and make every attempt to reach you or your designated emergency contact. If we are unable to contact you, or your emergency contact and we feel your dog needs medical attention, we will transport your pet to either their regular veterinarian, if close by, to ensure continuity of care. If your veterinarian is not near our facility, we will go to our local vet surgery which we are registered.